Overview

Cumbrian Dreams (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

Business details:

Cumbrian Dreams

163 Alexandra Road

Gateshead

NE8 1RB

Email: [host@cumbriandreams.co.uk](mailto:host@cumbriandreams.co.uk)

By using our website and services, you agree to the terms of this Privacy Policy.

What information we collect

We only collect information necessary to provide our services.

This may include:

• ⁠  ⁠Full name
• ⁠  ⁠Email address
• ⁠  ⁠Telephone number
• ⁠  ⁠Billing address
• ⁠  ⁠Booking details (such as stay dates and preferences)

We do not collect unnecessary personal data.

How we collect your information

We collect information in the following ways:

• ⁠  ⁠When you make a booking
• ⁠  ⁠When you contact us directly (email, phone, enquiry forms)
• ⁠  ⁠When you create an account (if applicable)
• ⁠  ⁠When you use our website (via cookies and analytics tools)

How we use your information

We use your information to:

• ⁠  ⁠Process and manage bookings
• ⁠  ⁠Communicate with you about your stay
• ⁠  ⁠Provide customer support
• ⁠  ⁠Send important service updates
• ⁠  ⁠Improve our website and services
• ⁠  ⁠Send marketing communications (only where you have opted in)

We will only use your information for these purposes unless required by law.

Lawful basis for processing

Under UK GDPR, we rely on the following lawful bases:

• ⁠  ⁠*Contract* – to fulfil your booking and provide services
• ⁠  ⁠*Legitimate interests* – to improve our services and manage our business
• ⁠  ⁠*Consent* – for marketing communications (where applicable)
• ⁠  ⁠*Legal obligation* – where we are required to retain or share data

How we share your information

We do not sell your data.

We may share your information with trusted third parties where necessary to deliver our services, including:

• ⁠  ⁠Payment providers (e.g. Stripe)
• ⁠  ⁠Booking and property management systems
• ⁠  ⁠IT and website providers
• ⁠  ⁠Professional advisers (e.g. accountants or legal advisors)

All third parties are required to keep your data secure and only use it for specific purposes.

Data retention

We retain personal data only as long as necessary:

• ⁠  ⁠Booking and financial data: retained for up to 6 years (legal requirement)
• ⁠  ⁠Enquiries: typically retained for up to 12 months
• ⁠  ⁠Marketing data: retained until you unsubscribe

After this, data is securely deleted or anonymised.

Your rights

You have the following rights under UK data protection law:

• ⁠  ⁠Access your personal data
• ⁠  ⁠Correct inaccurate data
• ⁠  ⁠Request deletion of your data
• ⁠  ⁠Restrict or object to processing
• ⁠  ⁠Request data portability
• ⁠  ⁠Withdraw consent at any time
• ⁠  ⁠Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact:

*[host@cumbriandreams.co.uk](mailto:host@cumbriandreams.co.uk)*

Cookies

We use cookies to improve your experience and understand how our website is used.

This includes:

• ⁠  ⁠Essential cookies (required for the website to function)
• ⁠  ⁠Analytics cookies (to improve performance)
• ⁠  ⁠Marketing cookies (if applicable)

You can control or disable cookies through your browser settings.

For more details, please see our Cookie Policy.

Security

We take appropriate technical and organisational measures to protect your personal data.

While no system is completely secure, we work to ensure your information is protected against unauthorised access, loss, or misuse.

Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Cumbrian Dreams, 163 Alexandra Road, Gateshead, NE8 1RB

Email: [host@cumbriandreams.co.uk](mailto:host@cumbriandreams.co.uk)

Updates to this policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page.